Support Center

You can create an account in two ways:
1. Email: Tap "Sign Up" on the welcome screen, enter your email and password, then verify your email
2. Google OAuth: Tap "Sign in with Google" to use your existing Google account

On the login screen, tap "Forgot Password?" and enter your email address. We'll send you a password reset link within a few minutes. Check your spam folder if you don't see it.

After logging in, go to Dashboard → Tap the "+" button → Enter your child's name, date of birth, and gender → Optionally add a photo → Tap "Save"

From the Dashboard:
• Tap "Log Activity" → Choose activity type (Feeding, Sleep, Diaper, Mood)
• Fill in the details → Tap "Save"
• View your activity history anytime in the Activities tab

Our AI Assistant is powered by Azure OpenAI (GPT-4). It analyzes your child's data and provides personalized parenting advice.

Free users: 3 AI tips/day, 10 chat messages/day
Premium users: Unlimited AI tips and chat messages

⚠️ Remember: AI advice is educational only, not medical advice. Always consult your pediatrician for health concerns.

Our growth charts are based on WHO (World Health Organization) standards. However, the accuracy depends on the measurements you enter. For the most accurate tracking:
• Weigh your baby at the same time of day
• Use a calibrated scale
• Measure height when baby is lying flat (under 2 years)
• Bring your charts to pediatrician visits for professional interpretation

Premium (IDR 49,000/month):
✅ Unlimited AI tips and chat messages
✅ Up to 3 child profiles
✅ No advertisements
✅ Advanced analytics
✅ Priority support

Family (IDR 79,000/month):
✅ Everything in Premium
✅ Up to 5 child profiles
✅ Export to PDF/Excel
✅ Family sharing features

Go to Settings → Subscription → Choose your plan (Premium or Family) → Complete payment through your App Store (iOS) or Play Store (Android).

Payment is processed through Apple/Google, not directly with us. We never see your payment information.

iOS (iPhone/iPad):
Settings → [Your Name] → Subscriptions → Umai → Cancel Subscription

Android:
Play Store → Menu → Subscriptions → Umai → Cancel Subscription

You'll keep premium access until the end of your current billing period. No refunds for partial months.

Yes! We take security seriously:
✅ All data encrypted in transit (TLS/SSL) and at rest (AES-256)
✅ Row-level security: You can only access your own data
✅ Regular security audits and backups
✅ GDPR compliant
✅ We never sell your data

Read our full Privacy Policy

Go to Settings → Account → Delete Account → Confirm deletion

⚠️ Warning: This action is permanent and cannot be undone. All your data (activities, photos, chat history) will be deleted within 30 days.

We recommend exporting your data first if you want to keep a copy.

Go to Settings → Language → Choose your preferred language:
• English
• Indonesian (Bahasa Indonesia)
• Japanese (日本語)
• Chinese (中文)

The app will restart automatically to apply the new language.

Try these troubleshooting steps:
1. Force close the app and reopen it
2. Clear the app cache (Settings → Storage → Clear Cache)
3. Make sure you have the latest app version
4. Restart your device
5. Reinstall the app (your data is safe in the cloud)

If the problem persists, email us at support@parentingai.app with your device model and OS version.

iOS: iPhone and iPad running iOS 13 or later
Android: Devices running Android 9 (Pie) or later

For the best experience, we recommend:
• iOS 15+ or Android 11+
• At least 2GB RAM
• 100MB free storage space

Check the following:
1. Make sure you granted photo permissions to the app
2. Check your internet connection (uploads require WiFi or mobile data)
3. Photos larger than 10MB may take longer to upload
4. Try reducing the photo size or switching to a better connection

Still having issues? Email us at support@parentingai.app